If you are from Czech Republic or Slovakia - please go to our czech website www.rosedog.cz

Shipping and Payment

Czech Republic and Slovakia shipping

In most cases, your order will be delivered via Zásilkovna, with the option of delivery to dispensing points or to the address of your choice, during rush hour, for example before Christmas, the shipment can also be delivered via Czech Post, GLS or PPL. It all depends on which carrier you choose. Delivery time may vary depending on your zip code.

Rosedog does not accept any responsibility for delivery times, so please keep a time reserve for postal items at peak times, such as Christmas or Easter.

Make sure all postal information you have entered is correct and up to date, as we do not accept any responsibility for incorrect information or sending your item to the wrong address. If your address is incorrect, please let us know as soon as possible and provide us with the correct information. Unfortunately, once your item is shipped, we can no longer do anything. We pay great attention to ensure that your orders arrive in perfect condition, so all our items are carefully packed in secure packaging for maximum protection. Keep in mind, however, that we do not take any personal responsibility for courier service.

We ship within 1-3 business days of receiving the cleared funds.

International shipping

In most cases, your order will be sent by Zásilkovna or Czech Post and delivered by a local carrier in the country in which you are located. If you choose express shipping, your order will be delivered by DHL Express. Delivery time may vary depending on your country. Please also note that in addition to the Items and delivery charges, you may also be required by your country of residence to pay import duties and taxes. Contact your local customs office for all information. We are not responsible for the payment of these duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to reimburse all costs incurred as a result.

We ship within 1-3 business days of receiving the cleared funds.

 

POSTAGE

Czech Republic

109 CZK - Standard tracked shipping

Slovakia

6 € - Standard tracked shipping

International shipping

Shipping costs depend on your exact location and are calculated at the Cashier. You can choose between standard and express delivery.

 

SHIPPING TIME

Standard Tracked Shipping

Czech Republic

1 - 3 days

Slovakia

2 - 5 days

International shipments

Delivery times for international orders will vary depending on the country, state and zip code. Please use your tracking number to check the status of your shipment.

 

Express Shipping

Europe 1-2 days

Asia 3-5 days

Australia 4-6 days

Africa 4-6 days

USA 2-3 days

Canada 2-3 days

 

PRE-ORDERS

Pre-order simply means that the item is not yet available for shipment. Delivery of pre-ordered items may take 1-6 weeks. By placing pre-order items, your entire order will be shipped as soon as all products are available. However, if you need a product that is in stock before a pre-order item is available, place two separate orders. Please note that the delivery time may vary depending on the mode of transport you choose and where you are.

CUSTOM PRODUCTS

If you have ordered a product that. Is made to order, the shipping time varies depending on the specific product. In the description of these products, we always state the time required for production, by which the time of sending the order will be extended.

PAYMENT METHODS

Payment is only possible online by credit card or bank transfer.

 

PLEASE NOTE THAT WE HAVE 3 DAYS TO PROCESS YOUR ORDER.