If you are from Czech Republic or Slovakia - please go to our czech website www.rosedog.cz

Exchange and Return

RETURN POLICY

You can return the goods within 14 days of purchase. If 14 days have passed since the date of purchase, you are no longer entitled to a return.

To be eligible for a refund, your items must be unused, unworn, unwashed, and in the same condition in which you received them.

Goods made to order cannot be exchanged or returned.

Please also note that all packaging and labels must be attached to the items. If the items are returned to us without the labels that are sewn to the items, the return of the goods will not be accepted.

 

What should I do if I want to return or exchange the goods?

If you have chosen the wrong size or the goods do not suit you in any other way, it is not a problem to return it. Please pack your return item with a note of order number, name, and address to the return address below:

Jessica Depalová

Zelenohorská 505/19

181 00 Prague

Czech Republic

Please note that you are responsible for the cost of returning the goods, unless the reason for returning is defective or damaged goods.

We recommend using traceable transport or insuring the package when returning the goods. We cannot guarantee that we will receive your shipment and we are not responsible for lost shipments.

If you discovered a defect when opening the package or while using the goods, you can file a complaint using this form. Write us an e-mail and we will agree on the details. Send the goods to the same address as above.  

Complaint form

 

REFUNDS

Once we receive your shipment, we will email you a receipt of the shipment .. Subsequently shipment passes inspection, whether from your side met the conditions for return.

If everything is in order, the money will be returned to your bank account within 7 days of receiving your shipment.

 

Due to the possibility of selling out our products, we will not be able to accept exchanges at this time. We recommend that you follow the return policy and then purchase the required size or color.